Refund Policy

Introduction:

At Gemeaning, we are committed to providing our customers with a smooth and enjoyable shopping experience. We understand that sometimes you may need to cancel, return, exchange, or request a refund for a product. To make the process simple and transparent, we have created the following Refund and Return Policy. Please read the guidelines carefully to understand how we handle returns, exchanges, and refunds.

Order Cancellation:

1. Non-Customized Products:

For non-customized products, our processing time is usually 1–3 business days. Orders can be canceled at any time before shipment.

2. Customized Products:

For customized or personalized products, the processing time is typically 2–5 business days. Once the customization process has started, orders can no longer be canceled. If you need assistance, please contact our customer service team as soon as possible to check the status of your order.

Refund Policy:

1. Used or Damaged Items:

Please note that products showing signs of use, damage, scratches, resizing, or alterations are not eligible for refunds. We recommend carefully inspecting your order upon delivery.

2. Personalized Products:

As personalized and customized products are specially made for each customer, they cannot be returned or refunded unless there is a quality issue or an error caused by us.

3. Refund Approval:

Refunds are only processed after our team receives and inspects the returned items. Returns that do not meet our return conditions may not qualify for a refund.

Return Policy:

1. 30-Day Return:

We accept return requests for non-personalized items within 30 days from the delivery date. Returned items must be unused and in their original condition.

2. Return Shipping Fee:

Customers are responsible for the return shipping costs and any applicable taxes or customs fees.

3. Return Process:

To initiate a return, please contact our customer support team at service@gemeaning.com. Our team will guide you through the return procedure and provide the necessary return instructions.

4. Tracking Information Required:

When returning products, customers must provide a valid tracking number or tracking link. Returns without tracking information cannot be processed.

5. Original Packaging:

Please ensure that all returned products, including any free gifts, are packed together in the original packaging when sending the items back.

Exchange Policy:

Free Exchange (Our Responsibility):

We will provide a free replacement or exchange if:

• You received the wrong item or order.

• The product arrived damaged or defective.

• The personalized information on the item was incorrect due to our mistake.

In these situations, Gemeaning will cover all replacement and shipping costs. Please contact us with clear photos of the received items for verification.

Paid Exchange (Customer Responsibility):

Customers may request a paid exchange if:

• The wrong size, color, or style was selected.

• The shipping address entered during checkout was incorrect.

• The personalization details provided were incorrect.

• The customer changed their mind after placing the order.

For paid exchanges, a logistics fee of $6.99 will apply. Customers may keep the original item while we prepare the replacement order.

Lost or Damaged Packages:

If your package is lost or damaged during shipping, please contact us immediately. We will investigate the issue and provide an appropriate solution depending on the situation, including a replacement or refund if necessary.

Refunds:

After we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be sent to your original payment method within 7 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Contact Information

Address: No. 97 Xindian Road, Xianfeng Subdistrict, Tianxin District
Zone A, 6th Floor, Building 101, Phase III Factory
Hunan Wutian Pharmaceutical Co., Ltd.
Changsha, Hunan Province 410000
China
Tel: +86 13574114930
Email: service@gemeaning.com
Customer Support Hours: Monday to Friday, 8:30 a.m. to 5:00 p.m. Beijing Time (GMT+8)