Shipping Policy
Thank you for shopping with Gemeaning. We are committed to providing reliable and transparent shipping services to ensure your order arrives safely and on time. Please review the following shipping information before placing your order.
Order Processing Time
Most of our jewelry products are handmade or customized. Orders are usually processed within 2–5 business days after payment confirmation.
Processing times may be slightly longer during holidays, promotional periods, or high order volume periods.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipping details.
Shipping Destinations
We currently ship to the following countries and regions:
- United States
- Canada
- United Kingdom
- Australia
- Other selected international countries and regions
If your country is unavailable during checkout, please contact our customer support team for assistance.
Shipping Methods & Delivery Time
UNITED STATES
| Method | Product Type | Delivery Time | Price |
| Standard Shipping (USPS) | General Products, Custom-Made Products | 7 - 12 Business Days | $6.99 |
| Express Shipping (DHL Express) | General Products, Custom-Made Products | 4 - 7 Business Days | $29.99 |
| Free over $39.99 |
CANADA
| Method | Product Type | Delivery Time | Price |
| Standard Shipping (USPS) | General Products, Custom-Made Products | 10 - 20 Business Days | $6.99 |
| Express Shipping (DHL Express) | General Products, Custom-Made Products | 5 - 11 Business Days | $29.99 |
| Free over $39.99 |
United Kingdom
| Method | Product Type | Delivery Time | Price |
| Standard Shipping (USPS) | General Products, Custom-Made Products | 10 - 25 Business Days | $6.99 |
| Express Shipping (DHL Express) | General Products, Custom-Made Products | 7 - 12 Business Days | $29.99 |
| Free over $39.99 |
Australia
| Method | Product Type | Delivery Time | Price |
| Standard Shipping (USPS) | General Products, Custom-Made Products | 10 - 25 Business Days | $6.99 |
| Express Shipping (DHL Express) | General Products, Custom-Made Products | 7 - 12 Business Days | $29.99 |
| Free over $39.99 |
Please note that delivery times are estimates and may vary depending on customs clearance, weather conditions, public holidays, or carrier delays.
Shipping Fees
Shipping costs are displayed at checkout before payment is completed.
Additional customs duties, taxes, or import fees may apply depending on your country’s regulations. Customers are responsible for any applicable customs charges.
Order Tracking
After your order is shipped, tracking information will be sent to your email address.
You can track your shipment by:
- Checking your shipping confirmation email
- Logging into your Gemeaning account
- Contacting customer support at service@gemeaning.com
Please allow several days for tracking updates to appear after shipment.
Incorrect Address & Delivery Issues
Customers are responsible for providing accurate shipping information during checkout.
Gemeaning is not responsible for delivery delays or failed deliveries caused by:
- Incorrect shipping addresses
- Incomplete address information
- Failed delivery attempts
- Customs clearance delays
If you notice an address mistake after placing your order, please contact us immediately.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact our customer support team within 7 days of delivery.
We may request photos of damaged items or packaging to help investigate the issue with the shipping carrier.
Depending on the situation, we may offer a replacement, reshipment, or refund.
Contact Information
Address: No. 97 Xindian Road, Xianfeng Subdistrict, Tianxin District
Zone A, 6th Floor, Building 101, Phase III Factory
Hunan Wutian Pharmaceutical Co., Ltd.
Changsha, Hunan Province 410000
China
Tel: +86 13574114930
Email: service@gemeaning.com
Customer Support Hours: Monday to Friday, 8:30 a.m. to 5:00 p.m. Beijing Time (GMT+8)